Returns & Exchanges

At EurekaPuzzles, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns on all unworn items with original tags. If your purchase doesn't fit perfectly or match your style, our streamlined process makes exchanges and refunds quick and effortless.

Return Process

• 1.
  Initiate Your Request

  Log into your account and select the items you wish to return from your order history to generate a unique Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all designer tags and security seals are intact, and include a copy of your packing slip.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, we will process your refund or exchange within 5-7 business days to your original payment method.