Frequently Asked Questions

Everything you need to know about your EurekaPuzzles order.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, EurekaPuzzles is committed to ethical fashion. We use organic cotton and recycled fabrics in 80% of our collections to ensure high quality with a lower environmental impact.

Can I change or cancel my order after it's placed?

Orders are processed quickly, but we have a 1-hour window for cancellations or address changes. Please contact our support team immediately if you need to make an adjustment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.